Shipping Policy – playxtop.com

Effective Date: May 9, 2025

At playxtop, we are committed to providing efficient and reliable shipping services for all your orders. This Shipping Policy provides detailed information about our shipping procedures, delivery options, and other relevant terms and conditions to ensure you have a smooth and satisfying shopping experience with us.

1. Shipping Locations

We currently offer shipping within the United States and select international locations. If you are located outside the U.S., please review our available shipping options at checkout.

For international shipments, additional fees, customs duties, and taxes may apply, depending on the destination country. playxtop is not responsible for any customs duties or taxes imposed by the destination country.

2. Shipping Methods & Delivery Times

We provide several shipping options to meet your needs, including:

  • Standard Shipping: Delivery within 5–7 business days for U.S. orders.

  • Expedited Shipping: Delivery within 2–3 business days for U.S. orders.

  • International Shipping: Delivery times vary based on location, generally between 7–21 business days.

Please note that shipping times are estimates and may vary based on product availability, shipping destination, and other factors.

3. Shipping Charges

Shipping charges are calculated based on the weight of your order, the selected shipping method, and the destination address. These charges will be displayed at checkout before finalizing your order.

  • Free Shipping: We offer free standard shipping for all U.S. orders over $50.

  • Expedited Shipping: An additional fee is applied depending on the selected shipping method and delivery time.

4. Order Processing

Orders are typically processed within 1–2 business days after payment is confirmed. Orders placed on weekends or holidays will be processed the next business day.

If any item in your order is out of stock or there is a delay, you will be notified by email.

For backordered or pre-order items, we will provide an estimated shipping date at the time of purchase.

5. Tracking Your Order

Once your order has been shipped, you will receive an email with a tracking number. You can use this number to monitor the progress of your shipment via the carrier’s website.

6. Shipping Restrictions

We do not ship to P.O. Boxes. Please make sure your shipping address is complete and accurate to avoid any delays or issues with delivery.

For international shipments, customs procedures may cause delays, and you may be required to pay additional customs duties or taxes.

7. Damaged or Lost Shipments

If your package is damaged upon arrival or lost in transit, please contact our customer service team immediately. We will assist you in filing a claim with the carrier and resolving the issue.

8. International Shipping

For international customers, please note that CleanXCity is not responsible for customs duties, taxes, or additional fees that may be applied once the package reaches your country. These fees are determined by the customs office of the destination country, and it is the customer’s responsibility to pay them.

9. Customer Support

If you have any questions or concerns about shipping, please reach out to our customer service team: