1. Eligibility for Returns: Customers can request a return within 7 days from the date of receipt if the jewelry item is defective, damaged, or not as described. The product must be returned in its original condition, unused, and with all accessories, packaging, and documentation included.

2. Process for Returns: To initiate a return, please contact our customer service team via email or phone. We will provide instructions for returning the item. The return shipping cost is the responsibility of the customer unless the return is due to an error on our part.

3. Inspection and Refund: Once we receive the returned item, it will be inspected to confirm its condition. If the return is approved, we will process a refund to the original payment method within 7-14 business days. Please note that shipping fees are non-refundable.

4. Non-Returnable Items: Certain items, such as custom-made jewelry or items marked as final sale, are not eligible for return. Please check product details and our return policy before making a purchase.

5. Exchanges: If you wish to exchange an item for a different product, please follow the return process and place a new order for the desired item. Exchanges are subject to product availability.

We strive to ensure your satisfaction with every purchase. If you have any questions or concerns regarding returns, please contact our customer service team for assistance.